Setting Up Custom Emails

For our enterprise customers, a different email address can be used for sending emails to and from Agility Blue. By default, a dedicated monitoring inbox is created for each enterprise instance and by leveraging the information below, all email can look and feel like it's coming from your organization's domain.

Emails Sent From Agility Blue Using Your Own Domain

If you want emails from Agility Blue to be sent using your own domain instead of ours, we can provide you with three DKIM (Domain Keys Identified Mail) keys that will need to be added to your domain registrar as CNAME records. DKIM authentication allows our customers to ensure that an email originating from Agility Blue on their behalf was not maliciously sent by someone else and that we have permission to do so. This is a security measure for you and serves as a way for Agility Blue to avoid being flagged as a suspicious sender, so reputation isn’t lowered on systems that monitor for malicious intent.

Agility Blue’s notification and email system leverage an email service called SendGrid for sending email. Sadie Blue takes care of all the setup, maintenance, and DKIM key generation for SendGrid. To request DKIM key generation, contact us at support@sadiebluesoftware.com.

Emails Sent To Agility Blue Using Your Own Domain

Agility Blue uses an email inbox to monitor inbound emails that is separate from the sending mechanism. If you want to use your own email for users dedicated to Agility Blue, you need to setup a rule that will auto-forward emails from your email to Agility Blue's monitored email inbox. When this is setup, users can send emails to an email you provide to them while the emails get redirected to the Agility Blue monitored inbox for processing and routing. Using this process together with the sending instructions above will keep Agility Blue’s email involvement generally hidden from users.

Example of setting up a redirect rule for Microsoft’s Office365 Exchange

1. Head over to the Exchange admin center within the office portal
2. Click “mail flow” from the left-hand tabs list
3. Under “rules” click the plus (+) symbol to create a new rule
   a. Name: “Send to Agility Blue”
   b. Apply this rule if “The recipient is…” – choose the desired account or enter the email address in the Check Name area (ex. litsupport@abc-company.com)
   c. “Do the following…” – you can either choose to redirect the message (all messages are redirected to the Agility Blue monitored inbox and the recipient won’t see them), or Bcc the message (messages are retained to the intended sender, but also sent to the Agility Blue monitored inbox – recommended approach). Contact our support if you are unsure what your Agility Blue monitored email inbox is (ex. abc-company@sadiebluesoftware.com).
   d. The rest of the options can be default