Tracking Time on Task-Based Work
A common use of time tracking is capturing work directly within tasks.
For example:
A user starts a timer when beginning work on a task
Pauses the timer if they switch to another activity
Stops the timer when the work is complete
Once stopped, a billing entry is created based on the configured Billing Type, allowing the user to review and save the result.
This approach ensures that time is captured accurately and remains tied to the correct task.
Billing in Standard Increments (e.g., 15-Minute Intervals)
Many organizations bill time in fixed increments, such as 15 minutes.
This can be configured using:
Unit: Hours
Rounding Interval: 0.25
Rounding Mode: Nearest or Up
When a timer is stopped:
The raw time is converted into a rounded billable value
The billing entry reflects the configured increment
This ensures consistent billing without requiring users to manually adjust time.
Enforcing Minimum Billable Time
Some types of work require a minimum billable duration.
For example:
A quick task that takes only a few minutes
A minimum billing rule ensures a baseline charge (e.g., 0.5 hours)
When the timer is stopped:
The system applies the minimum threshold
The billing entry reflects the minimum value, even if less time was tracked
This helps standardize billing for small tasks.
Switching Between Multiple Tasks
Users often move between tasks throughout the day.
In these scenarios:
A user pauses one timer before starting another
Or starts a new timer and allows the system to prompt them to pause an active one
The My Active Timers dropdown menu helps users keep track of:
Which timers are currently running
Which tasks they were working on
This makes it easier to manage time across multiple work items without losing track.
Administrative Oversight and Cleanup
Administrators or managers may need to monitor timer usage across the workspace.
Using the Timer Activity grid page, they can:
Review active timers across users
Identify timers that may have been left running
Pause, resume, stop, cancel, or delete timers when necessary
This helps maintain accuracy and ensures that time tracking remains reliable.
Manual Billing Entry Creation (When Automation Is Disabled)
Based on workspace settings, the billing entry window not be presented automatically when a timer is stopped.
In these cases:
Users stop the timer as usual
A billing entry can be created later from the timer controls toolbar using the timer’s recorded time
This approach may be useful when automations or integrations control how entries are created and helps to suppress the UI from causing confusion.
Understanding How Time Was Calculated
When a billing entry is created, users are shown how the final quantity was determined.
This includes:
The original timer duration
Any rounding rules applied
Minimum or maximum thresholds
This transparency allows users to:
Validate billing accuracy
Understand how configuration affects results