Managing Timers

Understanding Timer Management

Agility Blue provides multiple ways to manage timers, depending on your role and permissions.

Users can interact with timers directly within tasks, while administrators or authorized users can monitor and manage timers across the entire workspace.

This ensures both flexibility for day-to-day work and visibility for operational oversight.

Working with Timer Controls on Tasks

Timer controls are available directly within tasks, but they may not be visible by default depending on permissions, the state the task is in, and the state the timer is in.

Showing Timer Controls

To access timer controls on a task select the stopwatch icon on the task

If you have the appropriate permissions, this will reveal the timer controls for that task.

Heads Up!

Users must have at least View permission for Task Timers in the permissions group they belong to see timer controls. See permissions required for timer management for more details.

Keeping Timer Controls Visible

If you frequently use timers, you can keep the controls visible across all tasks by default by selecting the pin icon button next to the elapsed time on the timer controls toolbar. When active, the pin will be highlighted.

Once enabled, timer controls will automatically appear whenever you open a task.

This eliminates the need to manually show the controls each time.

When Timer Controls Are Available

Timer controls may be limited based on permissions and task state.

• Users must have at least Edit permission for Task Timers in the permissions group they belong to:

  • Start

  • Pause

  • Resume

  • Stop

  • Cancel timers

• Timers cannot be started on tasks that are in a closed, cancelled, or otherwise completed state

These rules ensure that time tracking aligns with task permissions and workflow status.

Creating Additional Timers on a Task

After a timer is stopped, a plus (+) icon button will appear near the elapsed time, allowing users to create a new timer for the same task.

Users can create multiple timers on a single task, but:

• Each timer is tracked independently

• Each timer results in its own billing entry (they cannot be merged)

• Only one timer per user can be actively running on a task at any given time

Heads Up!

While only one timer per user may be active on a given task, a workspace setting can control if multiple timers are allowed to on multiple tasks at the same time. See related settings for more details.

Managing Your Own Timers (Task-Level)

Timers are primarily managed within the task where work is being performed.

From a task, users can:

• Start, pause, and stop timers

• View accumulated time

• Edit or delete their own timers (if permitted)

This keeps time tracking closely tied to the work itself and allows users to manage their time naturally as they go.

Heads Up!

You can only ever see your own timer information at the task level.

Viewing Your Active Timers

In addition to viewing timers directly within tasks, Agility Blue provides a view for tracking your active timers at the top under the stopwatch menu.

This view displays timers that are currently Running or Paused. When there are timers to display, a red activity icon will appear next to the stopwatch to help indicate you have timers to manage.

From this view, users can:

• Quickly see all active timers in one place, what task/matter/client they belong to, and the currently elapsed values in real-time.

• Click a timer to navigate directly to the associated task and manage it further.

This is especially useful when working across multiple tasks or when switching between activities.

Managing Timers Across the Workspace

For broader visibility and control, Agility Blue provides a Timer Activity view.

From the Timer Activity page, authorized users can:

• View timers across all users

• Monitor active and completed timers

• Edit or delete timers as needed

This view is especially useful for administrators, managers, or support roles who need to ensure time tracking is accurate and consistent across the workspace.

Permissions Required for Timer Management

Timer management is controlled through permissions.

Two key permissions are involved:

• Task Timers
  Allows users to view and interact with timers on tasks

• Timer Activity
  Allows users to view and manage timers across all users from the Timer Activity page available from the additional pages menu in the top navigation.

  

Users without the appropriate permissions may have limited or no access to timer functionality.

Related Settings

Some timer behavior is controlled by workspace settings:

• Allow Multiple Task Timers
  Determines whether users can run more than one timer at a time

• Present Billing Entry Window After Stopping a Task Timer
  Controls whether the billing entry window appears automatically when a timer is stopped

These settings can impact how users interact with timers and should be configured based on your organization’s workflow.

Heads Up!

If the Allow Multiple Task Timers setting is disabled (the default behavior), and users try to start a new timer, they will be presented with a window that asks if they would like to pause any active timers before starting a new one.

Common Management Scenarios

Here are a few common ways timer management is used:

• Managing timer states
  Pause, resume, stop, cancel, or delete timers as work progresses or changes

• Monitoring active work
  View which users currently have active timers running and review historical timer usage across users (auditing)

• Administrative cleanup
  Remove timers that were started incorrectly or left running unintentionally

Heads Up!

Timer durations cannot be directly edited or altered. To correct time, users should manage the timer (for example, stop or delete it) and/or use the billing entry process to handle any necessary adjustments.

Best Practices

• Ensure proper permissions are assigned
  Grant Timer Activity access only to users who need workspace-wide visibility

• Encourage users to manage timers at the task level
  This keeps time aligned with the correct work

• Use Timer Activity for oversight, not primary tracking
  It’s best used for monitoring and corrections rather than day-to-day use